SHIPPING POLICY

Last Updated: 1/10/23

Thank you for choosing Platform9 for your clothing and fashion needs. We are committed to providing you with a seamless shopping experience, which includes a transparent and customer-friendly shipping policy. Please review the following information carefully to understand how we handle shipping.

  1. Shipping Options and Rates

We offer various shipping options to meet your needs:

  • Standard Shipping: Typically takes 3 to 5 business days and FREE SHIPPING PAN INDIA.
  • Express Shipping: Arrives within 3 TO 5 business days and costs 500 INR PAN INDIA.
  • International Shipping: Delivery times vary by location and shipping method. Shipping costs are calculated at checkout based on destination.

Please note that shipping rates may vary based on the weight, size, and destination of your order. We occasionally offer promotions with free or discounted shipping, so keep an eye out for those opportunities.

  1. Processing Time

Orders are usually processed within 12 hours of being placed. Processing times may be longer during peak seasons or sales events. You will receive a confirmation email once your order has been processed and is ready for shipment.

  1. Shipping Partners

We work with trusted shipping partners to ensure reliable and timely deliveries. Some of our primary shipping partners include SHIPROCKET.

  1. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress through our website or the carrier's website.

  1. Shipping Restrictions

Please be aware of the following shipping restrictions:

  • We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • International customers are responsible for any customs duties, taxes, or import fees associated with their orders.
  • We cannot guarantee delivery times for orders shipped to military addresses or remote areas.
  1. Order Delays

While we make every effort to ensure prompt delivery, some factors beyond our control, such as weather conditions, customs inspections, or carrier delays, may lead to delivery delays. We appreciate your patience in such situations.

  1. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Exchange Policy for detailed information on the process.

  1. Contact Information

If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact our Customer Support team at ordersp9@gmail.com or 9004704346. We are here to assist you and provide the best shopping experience possible.

By placing an order with Platform9, you agree to abide by the terms and conditions outlined in this Shipping Policy.

We appreciate your trust in us and strive to make your shopping experience enjoyable. Thank you for choosing Platform9.