RETURN AND EXCHANGE POLICY

Last Updated: 1/10/23

At Platform9, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes returns and exchanges may be necessary. Please take a moment to review our Return and Exchange Policy to understand how we handle these situations.

  1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be in new, unworn, and unused condition with all original tags and packaging intact.
  • Returns and exchanges must be initiated within 7 days from the date of delivery.
  • Personalized or custom-made items, including monogrammed and embroidered products, are not eligible for returns or exchanges unless they arrive damaged or defective.
  1. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  • Log in to your Platform9 account and go to your order history.
  • Select the order containing the item(s) you wish to return or exchange.
  • Follow the instructions provided to request a return or exchange.

If you checked out as a guest or need further assistance, please contact our Customer Support team at ordersp9@gmail.com or 9004704346 and they will guide you through the process.

  1. Return and Exchange Process

Once your return or exchange request has been approved, you will receive instructions on how to proceed. Here's what to expect:

  • You will be responsible for shipping the item(s) back to us. Please ensure that the item(s) are securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping method to ensure that the item(s) reach us safely.
  • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as promptly as possible.
  • Refunds will be issued to the original payment method used for the purchase, and you will receive an email notification once the refund has been processed.
  1. Return and Exchange Exceptions

Please note the following exceptions to our return and exchange policy:

  • Clearance or final sale items are not eligible for returns or exchanges.
  • Shipping fees, if applicable, are non-refundable.
  • We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria or are outside the specified return period.
  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will provide instructions on how to return the item or arrange for a replacement or refund.

  1. Contact Information

If you have any questions or need further assistance regarding our Return and Exchange Policy, please do not hesitate to contact our Customer Support team at ordersp9@gmail.com or 9004704346. We are here to assist you and ensure your satisfaction with your shopping experience.

By making a purchase with Platform9, you agree to comply with the terms and conditions outlined in this Return and Exchange Policy.

Thank you for choosing Platform9 for your fashion needs. We appreciate your business!